Managed Services

From end to end, we’ll support your digital journey every step of the way


We take over your day-to-day operations, enhancing your IT and business functions and enabling greater IT agility and scalability.

Managing the people, processes, and toolsets of your IT operations is complex, time-consuming, costly, and distracting. Internal systems and capabilities take time to build and are expensive to maintain – particularly in new or specialised domains. Yet, you need to ensure that your IT runs cost-effectively and meets your evolving business needs.

Well-delivered managed services can help deal with the day-to-day operations of one or more of your technology domains. To ensure you use a service that fits seamlessly and effectively into your environment, your service provider must be able to manage your technology domain(s) end-to-end, offering technical expertise, service consistency, and flexibility across multiple vendors, technologies, and geographies.

With over 30 years' experience across six IT domains, we deliver consistent managed services globally. We do so cost-effectively and efficiently thanks to our scale, methodologies, and high levels of standardisation.

From end to end, we’ll support you every step of the way on your digital journey.

Managing your IT operational environments for better business outcomes

Our offerings

Managed cloud services

We offer on-demand access to storage and computing resources with our secure, high-availability private, public, and hybrid cloud services.

Managed data services
Managed data centre services

We manage your technology infrastructure across the network, server, and storage for both on-premises and cloud environments.

Managed application services

We manage and support your application and supporting infrastructure with full expertise in enterprise applications such as SAP.

Managed collaboration and productivity services

We manage multi-vendor solutions including voice, video, messaging, presence, and conferencing with on-premises, hosted, cloud, or hybrid deployment models.

Managed mobility services

We manage and support mobility applications and their supporting infrastructure.

Managed network services

Management of your network operations including WAN/multiple carrier services, LAN, Hybrid, and SDN.

Managed security services

End-to-end management of security applications, processes, and operations including vulnerability, threat management, and web security across vendors and technologies.

How we're leveraging technology

2016 Global Contact Centre Benchmarking Report

Find out why we’re the world’s leading CX solutions provider.

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Managing the Data Centre

Embracing the digital age creates the need for dynamic and agile data centres.

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Respond smarter and faster with hybrid cloud

You have ambitions. To grow, accelerate, transform, and innovate – and protect your business. Hybrid IT gives you the speed that’s needed to achieve them.

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The Dimension Data Service Layer

Delivering services across your hybrid IT environment.

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How we help to accelerate your business ambitions

Hybrid IT
Hybrid IT

We manage networking, data centre, collaboration, customer experience, and security environments across technology vendors on-premise, hosted, and in the cloud.

Global coverage
Global service delivery

We have a globally integrated service delivery model operating to ITIL standards, giving you consistent services everywhere you operate.

Partner ecosystem
Partner ecosystem

We have strategic partnerships across all IT technology sectors with leading technology vendors, including EMC, Cisco, Microsoft, and many others.

Manage Centre portal
Manage Centre portal

Our Manage Centre allows you to control your entire multi-vendor estate from a single graphical interface.