Our technical and support services improve the performance and reliability of your IT operations, enabling you to deliver higher service levels and accelerate implementation of technology solutions.
Technical services provide the expert assistance you need from design through deployment to ensure that your technology solution delivers planned business outcomes. Our Technical Services include:
Uptime Maintenance Support Services keeps your IT infrastructure up and running – everywhere, all the time. We offer:
- worldwide device-based support across technologies and vendors
- multiple coverage tiers to get fast support where it matters and reduce costs where it doesn’t
- online service to accelerate incident response by up to 69% and repair time by up to 32%.
- 24/7 access to skilled engineering across multiple technology domains
Proactive Support Services improve operational efficiency, simplify management, save administration time, and reduce service incidents. We leverage our investment in our Manage Centre portal, management tools, automation, time-tested processes, remote support capabilities, and a global pool of technical specialists to provide services including:
- Availability monitoring and reporting
- Capacity monitoring and reporting
- Asset tracking and analytics
- Compliance support
- Version upgrade and patching
- Service level management
- Move, Add, Change, Delete (MACD)
- Change management support
- IT Service Integration
Our Manage Centre portal gives you control over your infrastructure from multiple providers in one place, track incidents, and receive comprehensive and actionable reports.
When our clients integrate their service management system with ours, they can exchange ticket information with us and we can liaise with their other vendors and service providers automatically – eliminating re-keying, double handling, and human error.