Technical and Support Services

Dependable, optimised performance to accelerate your digital ambitions

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We help you design, implement, support, and optimise your infrastructure, improving operations and reducing costs.

Simply finding ways to do the same thing at a lower cost isn't enough to sustain your business. Today, technology is at the heart of transformative business models. It represents innovation, value, and competitive advantage.

IT is a business asset and it demands high availability infrastructure, world-class performance, resilience, and fewer downtime risks.

We help you maintain your technology operations through our technology and support services, proactively supporting and accelerating your business optimisation.

Together, we’ll build and support the firm foundations of your digital business.

Accelerate IT optimisation and gain sustainable business advantage

Our services

Uptime Maintenance
Uptime maintenance support services

Simple, transparent, and business-focused support options. We keep your operations performing at full strength while minimising business risk.

Proactive Support Services
Proactive support services

A suite of technologically enhanced tools. We improve the operational efficiency of your IT operations, cut complexity, and reduce support tickets.

Technical Services
Technical services

Our team of experts provide an end-to-end deployment service, technical staffing, design, and staging and installation services, ensuring your technology delivers planned business outcomes.

How we're leveraging technology

IT support services

The evolution of IT support services

Optimising IT infrastructure and operational processes through automation is key to successfully achieving digital transformation.

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IT Infrastructure support services

Optimising IT infrastructure

A strategic imperative for digital transformation.

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Networking support

Solving networking issues

Sure-fire remedies for your Monday morning networking headaches.

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Dimension Data’s Manage Centre

Giving you a single view of real-time analysis and reporting to control all the technology in your multi-vendor environment.

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How we help to accelerate your business ambitions

Technology support
Multi-vendor global delivery

We have a globally integrated three-tier service delivery model across six continents supporting more than 80 technology vendors.

Industry recognition
Industry recognition

Dimension Data ranked by CIOReview as one of the 20 most promising IT infrastructure solution providers.

Record of achievement
Record of achievement

We have over 7 million assets under management with 30,000 concurrent service level agreements in just under 500,000 distinct client locations.

Faster incident response
Faster incident response

Incident response is 69% faster, and repair time is 32% faster on networks monitored by Dimension Data (source: 2016 Network Barometer Report).